Job Title
Client Service Representative – Veterinary Hospital
Company
La Jolla Veterinary Hospital
Job Description
About La Jolla Veterinary Hospital
La Jolla Veterinary Hospital is a full-service veterinary medical facility, located in La Jolla, CA. Our mission is to provide excellent medical care for dogs and cats in an atmosphere where patients and clients are cared for genuinely and compassionately. We are committed to promoting responsible pet ownership, preventative health care, and health-related educational opportunities for our clients. This position is one way you can make a lasting impression on the community and their pets. As the CSR you will be the first impression and last impression of the clients experience.
Client Service Representative
As a Client Service Representative, you will play an important role in the day-to-day operations with Companion Pet Partners. By adding value to an efficient organization dedicated to quality care and extraordinary service, you will perform a variety of clerical and customer service work in providing support to the hospital. We are looking for a friendly, team-oriented person, with excellent customer service skills!
Duties And Responsibilities
Greet clients in a friendly, professional, and positive manner
Answer phone system and direct calls accordingly
Schedule and confirm appointments
Check patients in the hospital according to schedule and prepare patient files
Scan or otherwise record medical records
Keep lobby and reception areas organized and neat
Obtain deposits and other payments from clients
Process credit applications
Must be able to lift and/or move up to 25 pounds
Use email system
Knowledge and Skills
Excellent customer service
Multi-tasking
Verbal and written communication skills
Active listening
Good communication
Organizational
Data entry
Veterinary field terminology is a plus
Education and Experience
At least 3 year in a customer service role
High School Diploma/GED
What we offer
- Competitive compensation commensurate with experience ($16.00 – $20.00 per hour)
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off
- Continuing education opportunities
- Professional development support
- Mental health assistance
- Employee discounts on veterinary services
- Scrub allowance
- Positive and supportive work environment
La Jolla Veterinary Hospital is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, religion, gender, marital status, gender identity, sexual orientation, veteran status, disability, age, or other legally protected status.
Job Reference ID: CPP-0000001
Expected Salary
$16 – 20 per hour
Location
La Jolla, CA
Job Posting Date
Thu, 12 Oct 2023 07:58:00 GMT