Job Title
English/Spanish Information Specialist ($22/hr – hybrid)
Company
ProPivotal
Job Description
DescriptionEnglish/Spanish Information Specialist ($22/hr – hybrid)About the opening:
- Pay rate: $22/hr
- Hybrid option available after a 3-week training period
- Must be in office Monday, Tuesday, and Thursday; Remote every Wednesday and Friday
Responsibilities:
- Identify and assess caller needs and eligibility for health and human service resources
- Enter accurate and complete information in multiple online platforms/systems
- Provide appropriate and accurate referrals to local agencies/programs
- Complete online call reports accurately via the iCarol database
- Work towards gaining AIRS (Alliance for Information & Referral Systems) Certification
- Assist in special projects or community response/disaster situations
- Maintain data integrity, protocols, and guidelines
- Understand public and private health and social service agencies, faith-based organizations, and public assistance programs
- Primarily work with chat, text, and email platforms to supply information and resources
Qualifications:
- Must be fluent in English and Spanish
- Prior Call Center experience
- Experience with data gathering techniques
- Proficiency in Microsoft Office, Word, Excel, databases, and other software systems
- Detail-oriented with excellent proofreading skills
- Proficient typing skills and strong writing skills
- Works well within a team and independently
- Comfortable working in an office setting and remotely when necessary
- General knowledge of Health & Human Services
- Ability to attend functions, meetings, and activities outside of normal work hours as needed
- Must be able to work in-office during scheduled hours
- Customer service experience is a must
Visit to learn more about our openings!There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you’ll love. As one of the area’s largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran’s status, sexual orientation, or any other protected factor.
Expected Salary
$22 per hour
Location
Framingham, MA
Job Posting Date
Mon, 04 Nov 2024 07:32:02 GMT