Job Title
Laboratory Accessioner 2
Company
University of Miami
Job Description
Current Employees:
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The Department of Pathology is currently seeking a full time Laboratory Accessioner 2 to work in Miami, FL. The Laboratory Accessioner receives, reviews, and accessions a variety of requests for the Department of Pathology and Laboratory Medicine. This include inquiries, requests for additional information and communication via email, fax, telephone with the requesting clinics, clients, physicians, and patients.
CORE JOB FUNCTIONS
Receives, addresses, accessions, and responds to laboratory related inquiries and requests for service
Researches all inquiries to address any issues or concerns and performs follow up, as needed.
Resolves complex and unusual problems and communicates solution or requested information to the customer. Verifies that appropriate changes/resolutions have been finalized.
Records data on consultation material and medical documentation
Refers urgent customer request to department leadership for further review and faster resolution.
Reviews and processes confidential information with discretion.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Receives, identifies, and labels specimens as required for the requested laboratory test.
Process samples as needed according to company SOPs.
Accessions incoming specimens.
Facilitates requested changes from clients or other staff personnel.
Reviews, transcribes, and enters patient demographics and specimen data into the laboratory information system.
Recognizes specimen problems and refers to designated personnel for resolution.
Answers client phone calls.
Prepare and send out specimen kits, media, and collection supplies.
Maintain and troubleshoot Zebra printer.
Verify the completed requisitions are scanned into laboratory information system; destroyed per HIPAA compliant guidelines.
Maintains confidentiality of all laboratory information according to laboratory policy.
Links arrived appointments to the designated area and updates chart in CoPath
Uploads external medical records into EMR via CoPath and UChart
Answers clinical area’s telephone in a professional and courteous manner adhering to all telephone etiquette standards
Scheduling
Coordinate scheduling of all One-clicks, add on, and follow up appointments in accordance with established guidelines and in multiple systems, i.e. UChart Cadence/CopPath/Enterprise Billing.
Enter and/or update all pertinent data including demographics, financial, and referring physician information.
Collaborate with providers and clinicians to appropriately schedule appointments considering scheduling guidelines per division/specialty/provider, resource availability, special needs, timeframes, medical necessity, and payer and contractual guidelines.
Determine appointment type and utilize analytical skills to determine appropriate slot utilization and instances when overbooking is appropriate.
Obtain and document pertinent insurance verification information (i.e. CPT codes, service description, reason for visit, etc.) needed to obtain authorization/pre-cert to avoid denials and ensure financial reimbursement.
Front End Revenue Cycle Quality Control:
Comply with all standard operating procedures established to support key metrics and quality assurance initiatives that contribute toward prompt billing and increased cash flow.
Identify systematic warning flags/messages and populate required data elements to eliminate by passed warnings/errors and avoid a negative impact on downstream revenue cycle processes.
Monitor and clear patient work queues daily to ensure data integrity, prompt billing and minimal AR days.
Populate all required data to ensure the checklist at the end of the arrival process reflects as complete for each category
Collections:
Identify and collect patient’s self-pay responsibility including self-pay discount rates, global packages, and previous balances for both technical and professional components thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patient’s financial responsibility upfront.
Exercise sound judgment so as not to delay slides being processed due to patient’s financial responsibility and collection efforts.
Explain charges, fees, and previous balances for both technical and professional components.
Compliance:
Comply and abide with all established UHealth policies and procedures related to Pathology and State/ Federal regulations.
MSPQ
Complete the Medicare Secondary Payer Questionnaire (MSPQ) at time of scheduling prior to services being rendered and in accordance with Centers for Medicare & Medicaid Services (CMS) Federal regulations.
Other Duties:
Perform other duties as assigned based on departmental needs.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
High school diploma required
Bachelor’s degree preferred
Experience:
Three (3) years of experience in a healthcare related setting.
Consideration may be given to an appropriate combination of education/training, and proven experience.
Knowledge, Skills and Attitudes:
Ability to communicate effectively in both oral and written form.
Ability to recognize, analyze and solve a variety of problems.
Ability to process and handle confidential information with discretion.
Ability to work evening, nights, and weekends, as necessary.
Strong computer, scientific, and organizational skills
Excellent communication (oral and written) and attention to detail
Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
Must be able to function independently and exercise sound judgment in making decisions consistent with departmental guidelines/objectives.
Ability to handle multiple tasks simultaneously and float to multiple areas as needed
Punctuality, attendance, flexibility, and adaptability are essential to meet departmental needs and ensure appropriate slide flow.
Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments, and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
Knowledge of medical terminology.
Ability to work as an integral team member under minimal supervision, in a fast-paced, complex, and highly stressful environment.
Ability to coordinate, prioritize, and organize work and patient flow.
Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA laws.
#ED-LI1
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.
Patient safety is a top priority. As a result, during the Influenza (“the flu”) season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click for additional information.
Job Status: Full time
Employee Type: Staff
Pay Grade: h83
Expected Salary
Location
Miami, FL
Job Posting Date
Sun, 24 Dec 2023 06:47:41 GMT