Job Title
Lead Design Researcher
Company
Athena Health
Job Description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a Lead UX Researcher to join the UX team on Platform & Data Services, also part of the greater athenahealth User Experience division. Your job will be to conduct user research projects in partnership with teams, providing the directional insights and recommendations to collaboratively take projects through to execution.
We are looking for someone whose work is driven by a multi-faceted and compassionate understanding of people and a desire to improve the health care industry. You have experience using qualitative research methods to glean user insights and identify product opportunities that will resonate with users. You are analytical with enough quantitative background to run usability studies, build effective surveys with basic analyses, and work in partnership with our quantitative researchers. You can distill findings into easily digestible formats, and you have excellent communication skills for audiences at different levels and roles. You build and maintain productive, collaborative relationships with teams. You are comfortable being flexible and iterative under ambiguity and you can make progress amidst competing priorities and multiple stakeholders. In a nutshell – you enjoy research and problem solving.
The Team
Our Platform & Data Services UX group is comprised of UX leadership, one other UX researcher and 20 UX designers of varying levels. Platform & Data Services focuses on building the foundational tools, systems, and resources for athenahealth’s products, serving both internal and external users. This means a heavy focus on experiences surrounding data access and analytics. We work in collaboration with our teams and stakeholders to build solutions that meet our users’ needs and improve the state of healthcare today.
Job Responsibilities
- Partner with project teams to lead and conduct qualitative and quantitative research and support teams on user research methods such as: observation/shadowing, desk research, contextual inquiry, interviewing, usability testing (formative/summative), heuristic reviews, and surveys.
- Use qualitative analyses, quantitative analyses, and ideation activities to drive change and develop visions by advocating research findings with actionable insights to diverse audiences through written reports, storyboards, concepts, mapping, in-person presentations, and collaboration – and more.
- Collaborate with quantitative teammates and other data-centric roles for triangulation and holistic findings.
- Work with our Design Operations group to manage participant recruiting and distribution for certain research methods (e.g., site visits, surveys).
- Provide guidance via 1:1s and office hours on research best practices for teams that do not have dedicated researchers.
- Work with your team and manager to identify learning opportunities for yourself and ways to incorporate new methods and creative problem solving.
Qualifications
- Bachelor’s degree in Design, Anthropology, Sociology, Statistics, Cognitive Psychology, Computer Science, a related field, or equivalent practical experience.
- 3+ years professional experience applying user research methods such as remote moderated/unmoderated testing, surveying, jobs-to-be-done, contextual inquiry, interviews, user observation, usability testing, concept validation.
- Experience establishing collaborative relationships across teams and disciplines.
- Experience leading and running the research threads of overarching product initiatives.
- Able to distill insights into easily consumable formats for different audiences, such as presentations, visuals, and frameworks.
About athenahealth
- Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
- Our Culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients, and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.”
- Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support (We were named one of the 2018 Best Workplaces for Commuters!), tuition reimbursement, collaborative workspaces and
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don’t take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at for assistance.
Expected Salary
Location
USA
Job Posting Date
Wed, 04 Oct 2023 23:53:43 GMT