Job Title
Network Engineer
Company
Peraton
Job Description
Responsibilities
Peraton is looking for a Network Engineer to join our contact center team. This position is Hybrid to our 2 locations: MD and GA- Must be able to work on site once a week. Candidates will need to have senior level Cisco’s Unified Contact Center Enterprise (UCCE) platform experience, including direct involvement with ICM, CVP and Finesse applications – development, operational support, project management support, testing support – everything in the project life cycle and day to day operational support of the applications.
Must show the capacity to work in a large enterprise environment. The qualified individual will analyze and define the business and technical requirements of complex Cisco Contact Center implementations. Will coordinate quality assurance, installation, documentation and project management. Must have experience in designing, creating, and implementing various Java- based solutions.
What you will do:
- Designing, implementing, and maintaining IRS UCCE platform applications that are often high-volume and low-latency, required for mission-critical systems
- Contributing in all phases of the development lifecycle, such as Finesse, ICM and CVP upgrades
- Conducting software analysis, programming, testing, and debugging
- Managing technical document for internal staff for upgrades
- Ensuring designs comply with specifications
- Participate in the full life cycle of Agile or waterfall projects by designing and developing user interfaces and applications.
- Conduct testing to ensure high quality bug free and secure code.
- Gather requirements and design complete contact center solutions
- Decompose business and system requirements to support clean interface in a multi-development environment
- Contribute to a technical team to ensure consistency and interoperability between solution components
- Provide high quality written documentation for all application requirements, designs, validation and as-built.
- Perform reporting assessments and conduct training and/or mentoring sessions.
Qualifications
Required Qualifications:
- Bachelor’s degree and 5 to 7 years of experience. Additional years of experience may be accepted in lieu of the degree
- 5-7+ years’ experience with contact center technologies
- Experience with Visio, MS Project and other MS Office Applications
- Familiarity and exposure to any Cisco 3rd Party Products (i.e. Nuance, Finesse, Verint, etc.)
- Minimum of 4 years of experience working with CVP Studio, Java, and backend integration with databases and web services
- Skills and experience with Microsoft Office products specifically MS Word, Excel, PowerPoint, Project, and Visio
- Excellent communications skills
- Scripting / coding experience (windows/Linux)
- MCSE (Microsoft Certified Systems Engineer) certification
- Must be a US Citizen or a Permanent Resident of the US ( Green Card Holder); Green Card Holder- must have 3 years of US residency
- Must be able to obtain and maintain the required MBI clearance
Preffered Qualifications:
- Active MBI clearance is plus
- Call/contact center experience highly desired
Benefits:
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
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Peraton Overview
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.
Target Salary Range
$86,000 – $138,000. This represents the typical salary range for this position based on experience and other factors.
EEO
An Equal Opportunity Employer including Disability/Veteran.
Expected Salary
$86000 – 138000 per year
Location
USA
Job Posting Date
Wed, 23 Aug 2023 07:57:49 GMT