Job Title
Patient Service Representative IHR Casual As Needed
Company
Northwestern Medicine
Job Description
Important Update: At Northwestern Medicine safety is always a top priority. In response to the COVID-19 pandemic, Northwestern Medicine has moved to a more virtual recruitment process including telephone and video interviews to help ensure the health and safety of our employees, candidates, and communities. Also, some hiring activities may be delayed or suspended in certain geographic areas and job categories. . X
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- Administrative and Clerical, Oakbrook Terrace, Illinois, United States
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Patient Service Representative IHR Casual As Needed Location Oakbrook Terrace, Illinois Business Unit Northwestern Medical Group Job REQID 111929 Job Function Customer Service Shift Day Job (1st)
Description
A Patient Service Repreflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
This position will have comprehensive knowledge of CPG patients’ needs and will work in partnership with the physicians and clinical staff to ensure smooth and efficient delivery of care. This role will field patient phone calls, work toward resolving problems and update all demographic and insurance information. This position performs scheduling, medical record documentation and clerical functions in an accurate and timely manner, delivering the highest level of customer service over the phone and in person.
Qualifications
Required:
- High school graduate or equivalent
- Ability to effectively communicate in English, both verbally and in writing
- Basic computer knowledge and data entry skills
- Ability to type 35-40 wpm
Preferred:
- Minimum one year of medical office experience
- Previous experience with health insurance paid billing
- Second language proficiency
- ICD9 and CPT knowledge
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
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Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
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Expected Salary
Location
Oakbrook Terrace, IL
Job Posting Date
Fri, 15 Sep 2023 07:58:09 GMT