Job Title
Senior Market Researcher – Customer Insights
Company
Munich Re
Job Description
Executes market research for the purpose of uncovering unmet customer needs and trends (end insured, agents and brokers, client company partners and alternative distribution partners) to inform the delivery and development of engaging experiences and compelling product and service offerings that deliver tangible value for the customer.
Identifies tests-be-done, recommends research approaches, conducting those tests, interpreting the results, translating those results into actionable and compelling insights, all the while advocating for the customer perspective in throughout their engagements. Understands user wants, needs, and pain points to identify opportunities for innovation (net-new and enhancements to existing products/services). Serves as a coach – guiding the organization on how to apply a customer first mentality, conduct basic user testing and infuse customer insights themselves.
Our ideal candidate will possess both market research and CX/VOC experience, as well as an entrepreneurial mindset adept at recognizing opportunities and comfortable breaking new ground to design and implement solutions.
Qualifications
Education and Knowledge:
- Bachelors’ degree in business, marketing, economics or related field is required
- Masters’ degree or equivalent in business, market research, statistics, economics or related field a plus
- 5+ years’ experience in conducting qualitative/quantitative research
- Experience working in or with the insurance industry preferred
- Experience in both primary and secondary research approaches strongly preferred
- Experience with wide range of research methodologies, quantitative, qualitative, ethnographic, attitudinal and behavioral research, usability testing
- Experience with customer experience measurements including (NPS, cSAT, CES, trackers) a plus
- Manage selection and use of user testing solutions and vendors
- Multivariant techniques, driver analysis, conjoint analysis experience preferred
Knowledge and Skills:
- Deep experience in collaborating and consulting internal teams, building and maintaining effective relationships
- Highly skilled in planning analytical decision making, communication and project management
- Highly skilled in creating visually engaging, digestible reports
- Strong storytelling skills to bring audiences closer to the experiences of our customers, agents, employees, and/or end insureds
- Coaching of non-CX users in basic customer testing methodologies
- Expert skills in Excel, PowerPoint
At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Expected Salary
Location
Hartford, CT
Job Posting Date
Sat, 27 Jan 2024 00:46:11 GMT