Job Title
SENIOR TECHNICAL SUPPORT SPECIALIST
Company
North Hill
Job Description
Senior Technical Support Specialist
For over 35 years, North Hill, a not-for-profit senior living community located in Needham, Massachusetts, has provided vibrant living opportunities to people 65+ by offering a host of hospitality, wellness and health care services. We are seeking a skilled Senior Technical Support Specialist to join our team. You will be responsible for providing technical and application support to our team members and residents by troubleshooting and resolving issues with our IT and application systems when they arise. To be successful as the Senior Technical Support Specialist, you should have an in-depth understanding of computers, hardware components, software issues, and network technologies. Top candidates will also have good interpersonal skills, with an affinity for excellent customer service.
Job Specific Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide technical and application support for team members and residents.
- Provide technical support and guidance to users of internal applications.
- Develop and implement strategies to improve system performance and reliability.
- Record events and problems and their resolution in Helpdesk system
- Perform installation, maintenance, troubleshoot, application and hardware systems.
- Manage application configurations of both 3rd party and internally built solutions to meet operational requirements.
- Create and Document
- Conduct Application training for new and existing team members.
- Setup and support company cell phones, tablets and nurse call phones
- Support wireless and wired networks
- Troubleshoots connectivity issues
- Assists team members with the setup and use of presentation equipment
- Video tapes town hall meetings and select events
- Create and edit videos
- Installs and configures all printers, copiers, faxes and scanners
- Supports all hardware and software in the business center
- Meets department uniform, appearance and grooming requirements
- Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment
Required Skills and Abilities:
- Ability to maintain confidentiality and strong customer support skills
- Ability to work independently with limited supervision
- Must possess the ability to deal tactfully with Team Members, Residents, family members, visitors, and the general public
- Work professionally with people from a wide variety of cultural and socio-economic backgrounds
- When working in Resident areas, must be able to communicate effectively in English
- Attends and participates in in-service educational classes, Healthcare Academy and staff meetings as directed
Education and Experience:
- Bachelor’s degree preferred
- Strong written and verbal communication skills
- Previous technical support experience
- Experience deploying & supporting Windows 10, Windows 11 & Mac OS 10.x devices
- Ability to support/troubleshoot MS office applications
- Functional and Technical knowledge of Healthcare applications.
- Experience with Apple and Android cell phones and tablets
- Previous help desk experience
- A+ or Microsoft Certification
- Ability to diagnose and resolve basic computer technical issues
- Basic Network LAN, WAN and TCP/IP concepts
- Proficient with computer software programs
North Hill offers:
Health & Dental Benefits
401K with company match
Career Development Training
Tuition Reimbursement
Employee Referral Program
Healthcare Academy Training
Free meals
Free on-site fitness center
Free parking
North Hill is committed to providing equal opportunity for employment and advancement to all team members and potential team members. North Hill does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation. gender identity and/ or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations.
Expected Salary
Location
Needham, MA
Job Posting Date
Fri, 01 Dec 2023 08:59:55 GMT