Job Title
Senior UX Researcher (Remote)
Company
Home Depot
Job Description
Position Purpose:
The Home Depot Online User Experience Team is looking for passionate and dynamic UX professionals to research, design, measure, & create the next generation experiences for in-store and internal associate facing applications and websites.
Through a deep understanding of how The Home Depot customer shops on digital channels, the Online UX team will enhance the usability, create workflow efficiencies, and delight our users through the enablement of intuitive cross channel technology solutions.
If you are a passionate problem solver, do not shy away from challenges, and are looking for the opportunity to see instant and substantial results delivered, then it’s the perfect time to join The Home Depot’s Online User Experience Team
Knowledge, Skills, Abilities and Competencies:
- Ability to identify and document business requirements.
- Analytical and problem-solving skills along with verbal, written and presentation skills.
- Ability to influence business owners and senior management.
- Ability to communicate to a wide variety of audiences, both business and technical.
- Ability to understand existing business processes and assist with efforts to re-engineer processes.
- Proficiency in basic project management.
Key Responsibilities:
- 20% Analysis – Synthesize raw data to create themes; Identify trends to understand confidence levels; Pull themes and trends to callout salient insights that can be utilized to inform design or process improvements
- 15% Coaching and Mentoring – Coaches junior resources in UX activities; Mentors apprentices in product or workstream
- 25% Delivery – Communicate insights that is consumable to relevant audiences; Collaborate with senior or staff peers to frame a point of view to influence most effective impacts; Share broadly insights to peers and partners so that others can gain value; Document insights in the repository so that they are accessible
- 30% Execution – Coordinate and collaborate with product and business partners; Collect data according to the research plan; Ensure quality of data collection using best practices
- 10% Plans and Aligns – Work with balanced team partners to identify problem and scope; Consider the larger strategic outcomes beyond the direct problem; Guide the creation of or create plans that appropriately fill gaps in knowledge by identifying the right participants; Select methods that appropriately understand the gaps in knowledge
Direct Manager/Direct Reports:
- This position typically reports to Manager or Sr. Manager
- This position has 0 Direct Reports
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
ESSENTIAL SKILLS:
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- 5-7 years of research experience in an Enterprise environment or degree in related field
- 5-7 years of experience working with agile software development teams
- Desire to thrive in a fast-moving environment
- Demonstrated ability to initiate and self- manage complex projects
- Master’s degree in Human-Computer Ineraction, Human Factors, or Industrial Design
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 5
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Action Oriented
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Expected Salary
Location
USA
Job Posting Date
Sat, 22 Jul 2023 03:38:32 GMT