Job Title
Service Delivery Coordinator – Dispatch
Company
Clearwave Fiber
Job Description
Description:The Service Delivery Coordinator, Dispatch role is crucial for efficiently managing field operations by tracking work orders, trouble tickets, and technicians through a specialized database. This position ensures the seamless coordination between customers, supervisors, and technicians, aiming to meet company and customer goals.Key Responsibilities:
- Work Order Management: Ensure 100% of work orders are closed out daily.
- Balancing Priorities: Maintain a balance between service orders and trouble tickets.
- Adherence to Procedures: Follow dispatch procedures, report shortfalls, and suggest improvements to the Dispatch Supervisor.
- Customer Coordination: Schedule and coordinate installations with customers.
- Technician Notification: Notify technicians of any cancellations before their scheduled arrival time.
- Professional Communication: Answer phone calls promptly and professionally.
- System Proficiency: Demonstrate clear understanding and use of the computerized work unit system.
- General Office Duties: Perform general office tasks and other assigned projects.
- Order and Ticket Management: Pull in service orders/trouble tickets as needed to fill the day.
- Reporting: Send out daily install reports.
- Multitasking: Effectively multitask in a fast-paced environment.
- GPS Monitoring: Monitor technician GPS throughout the day.
- Data Accuracy: Maintain the accuracy of work units and trouble tickets via the maintenance calendar.
- Customer Interaction: Handle customer questions, complaints, and inquiries professionally and document appropriately.
- Database Maintenance: Input and maintain an accurate computerized customer work order and trouble ticket database.
- Field Support: Provide support to field technicians, including basic provisioning of services.
- Workflow Understanding: Understand work order flows and processes.
This role requires exceptional organizational, multitasking, and communication skills to ensure the smooth operation of field services and maintain high customer satisfaction. Requirements:What you will need:
- Education: High school diploma or equivalent.
- Experience: At least 3 years of related experience, preferably in the telecommunications and wireless industry.
- Technical Skills: Proficiency in basic computer and office applications, including Microsoft Outlook, Excel, Teams, and Word.
- Multitasking: Capability to manage multiple tasks simultaneously.
- Communication: Strong independent communication skills, both oral and written, with customers, employees, supervisors, and managers.
- Customer Service: Excellent customer service skills.
- Availability: Flexible to work any day from Monday through Sunday, with varying schedules based on rotation.
Additional Qualifications:Must meet the Home Office Requirements below to qualify for remote / work-from-home positions:
- Have a quiet, distraction-free work area in a location that provides privacy from other people, activities, and noise
- Have a steady work surface
- Have a comfortable chair
- Adequate lighting
- Working smoke and carbon monoxide detectors
- Fast and reliable internet service. [If you live within the Clearwave Fiber footprint, this is partly covered as part of your employee benefits]
What We Offer:BENEFITS:
- Health & Wellness: Gain peace of mind with comprehensive medical, dental, and vision insurance coverage from day one. Plus, take advantage of company contributions to HSA/HRA accounts and an FSA plan to cover your healthcare expenses.
- Work-Life Balance: Recharge and rejuvenate with up to 20 days of paid time off in your first year, ensuring you have the flexibility to enjoy life outside of work.
- Financial Security: Plan for your future with our generous 401(k) matching program, featuring immediate vesting. Additionally, safeguard yourself and your loved ones with company-paid life insurance and voluntary options for dependents, along with company-paid short-term and long-term disability plans.
ADDITIONAL PERKS:
- Tech Advantage: As a part of our team, you’ll also enjoy free Clearwave Fiber services if you reside within our service footprint, keeping you connected and productive.
- Support & Assistance: Access our Employee Assistance Plan and 24/7 Health Advocate services at no cost to you, ensuring you have the support you need, whenever you need it.
- Referral Rewards: Benefit from our Employee Referral Program and earn rewards for bringing top talent to our team.
- Career Development: Invest in your professional growth with ongoing career development opportunities and recognition programs designed to celebrate your achievements.
- Additional Coverage: Explore optional coverage with our voluntary accident, critical illness, hospital indemnity, and legal plans, providing added peace of mind for life’s unexpected challenges.
Our Core ValuesPurpose – We are about more than ourselves.Ownership – We are owners.Courage – We embrace challenge.Resourcefulness – We find a way.Simplicity – We focus on what matters.About Us:Clearwave Fiber, a leading provider of 100% Fiber Optic Internet services, is expanding its network across the Midwest and Southeast regions. Backed by strong investment partners including Cable One, GTCR, Stephens Capital, and The Pritzker Organization, we are committed to delivering cutting-edge technology and unparalleled customer service. Join our team of over 300 colleagues dedicated to shaping the future of connectivity.Pre-hire Assurance:Rest assured, Clearwave Fiber prioritizes the safety and security of our associates and customers. Job offers are contingent upon successful background checks, drug screenings, and reference checks. Once cleared, embark on a fulfilling and rewarding career journey with us.Equal Opportunity Employer:Clearwave Fiber is proud to be an Equal Opportunity Employer, fostering a diverse and inclusive workplace.PI365e43cf21e1-8722-35237707
Expected Salary
Location
Gardner, KS
Job Posting Date
Sun, 11 Aug 2024 07:56:34 GMT