Job Title
Parts and Accessories Salesperson
Company
Harley-Davidson
Job Description
Parts and Accessories Salesperson: Position Summary
Assist Service Technicians, and Service Advisors with parts request orders and “walk-in or telephone” customers with their questions and requests.
Key Results Areas:
- Maintain clean, efficient parts and accessories environment.
- Work directly with “walk-in and telephone” customers to help determine and supply them with parts and accessories.
- Interface with Service Technicians and ensure their parts and accessories needs are being met.
- Ability to handle flexible schedule.
Major Duties and Responsibilities:
- Ability to handle flexible schedule.
- Take Service Technicians’ orders for parts and fill them as fast as possible.
- Assist Service Technicians in determining parts and accessories requirements for individual jobs.
- Recommend related parts which may be required for a job.
- Notify service personnel when special parts or back-ordered parts are received.
- Maintain cleanliness of parts and accessories department and keep inventory neatly stacked and orderly.
Parts and Accessories Department Operations
- Maintain updated customer mailing lists.
- Tag merchandise and display or place into stock.
- Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.).
- Ensure merchandise displays are stocked, clean, and appealing to customers.
- Become familiar and efficient with all phases of the computer system required for parts and accessories management
Customer Service
- Greet customers immediately, in a courteous and friendly manner.
- Develop and share knowledge of all parts and accessories merchandise, parts history, and motorcycle service.
- Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
- Handle telephone transactions quickly, and courteously.
- Point out any sales, specials, or new merchandise to customers.
- Assist customers with determination of parts and accessories requirements, look-up merchandise in catalogs, micro-fiche, etc.
- Accept cash and credit card payments for merchandise purchases. Keep cash register accurate.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
- Handle all requests quickly and courteously.
- Other Duties – As Assigned
Commitments:
- Review all PHD classes and attend training sessions to keep current with parts and accessories merchandising and inventory control topics as assigned by the Parts and Inventory Control Manager.
- Present an up-beat, friendly, outgoing personality to customers; – no matter what the situation!
- Accept direction, follow instructions, and work well with other people.
- Treat all employees and customers fairly, courteously, and with respect.
- Be prompt and available for flexible scheduling.
Qualifications and Job Requirements:
- Experience with point-of-sale and computerized inventory systems or the ability to quickly learn.
- Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
- Experience with computerized inventory systems or the ability to quickly learn.
- Ability to look-up parts and quote prices for parts using proper catalog for particular motorcycle
- Friendly, outgoing personality as you are a very visible representative of our dealership.
- Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
- Ability to manage time and demands professionally as well as personally.
- Must maintain a professional appearance and a neat, well organized work area.
- Ability to read and comprehend instructions and other information accurately.
Physical Demands:
- The noise level in the work environment is occasionally loud.
- Occasionally required to bend, stoop, crouch, reach, and lift 40 lb. of material.
- Continual standing and occasional walking.
Working Conditions:
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally, exposed to exhaust fumes or other airborne particles.
- Full time position Tuesday – Saturday
Expected Salary
Location
Washington, UT
Job Posting Date
Thu, 22 Feb 2024 03:34:12 GMT