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Sales and Marketing

Parts and Accessories Salesperson – Washington, UT

2 Mins read

Job Title

Parts and Accessories Salesperson

Company

Harley-Davidson

Job Description

Parts and Accessories Salesperson: Position Summary

Assist Service Technicians, and Service Advisors with parts request orders and “walk-in or telephone” customers with their questions and requests.

Key Results Areas:

  • Maintain clean, efficient parts and accessories environment.
  • Work directly with “walk-in and telephone” customers to help determine and supply them with parts and accessories.
  • Interface with Service Technicians and ensure their parts and accessories needs are being met.
  • Ability to handle flexible schedule.

Major Duties and Responsibilities:

  • Ability to handle flexible schedule.
  • Take Service Technicians’ orders for parts and fill them as fast as possible.
  • Assist Service Technicians in determining parts and accessories requirements for individual jobs.
  • Recommend related parts which may be required for a job.
  • Notify service personnel when special parts or back-ordered parts are received.
  • Maintain cleanliness of parts and accessories department and keep inventory neatly stacked and orderly.

Parts and Accessories Department Operations

  • Maintain updated customer mailing lists.
  • Tag merchandise and display or place into stock.
  • Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.).
  • Ensure merchandise displays are stocked, clean, and appealing to customers.
  • Become familiar and efficient with all phases of the computer system required for parts and accessories management

Customer Service

  • Greet customers immediately, in a courteous and friendly manner.
  • Develop and share knowledge of all parts and accessories merchandise, parts history, and motorcycle service.
  • Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
  • Handle telephone transactions quickly, and courteously.
  • Point out any sales, specials, or new merchandise to customers.
  • Assist customers with determination of parts and accessories requirements, look-up merchandise in catalogs, micro-fiche, etc.
  • Accept cash and credit card payments for merchandise purchases. Keep cash register accurate.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
  • Handle all requests quickly and courteously.
  • Other Duties – As Assigned

Commitments:

  • Review all PHD classes and attend training sessions to keep current with parts and accessories merchandising and inventory control topics as assigned by the Parts and Inventory Control Manager.
  • Present an up-beat, friendly, outgoing personality to customers; – no matter what the situation!
  • Accept direction, follow instructions, and work well with other people.
  • Treat all employees and customers fairly, courteously, and with respect.
  • Be prompt and available for flexible scheduling.

Qualifications and Job Requirements:

  • Experience with point-of-sale and computerized inventory systems or the ability to quickly learn.
  • Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
  • Experience with computerized inventory systems or the ability to quickly learn.
  • Ability to look-up parts and quote prices for parts using proper catalog for particular motorcycle
  • Friendly, outgoing personality as you are a very visible representative of our dealership.
  • Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Ability to manage time and demands professionally as well as personally.
  • Must maintain a professional appearance and a neat, well organized work area.
  • Ability to read and comprehend instructions and other information accurately.

Physical Demands:

  • The noise level in the work environment is occasionally loud.
  • Occasionally required to bend, stoop, crouch, reach, and lift 40 lb. of material.
  • Continual standing and occasional walking.

Working Conditions:

  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally, exposed to exhaust fumes or other airborne particles.
  • Full time position Tuesday – Saturday

Expected Salary

Location

Washington, UT

Job Posting Date

Thu, 22 Feb 2024 03:34:12 GMT

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